Txu
Customer service

On Thursday, May 07, we approached TXU for a crisis remove, to displace a defective primary breaker. We did this, and around 6 P.M. The next day-we named TXU back again to have our meter reconnected. It was the very first of the significant number of discussions that people had with 'customer support', or once we might later discover, was a call-center in EL SALVADOR, that had no-contact info with anybody in Florida. We were informed (LIED to) again and again, that people were about the specialists checklist, and could be maintained to from the end-of their change. We were informed that for times. We'd food go south within the refrigerator. We'd to remain in a resort.By today (MAY 13), we've HOWEVER to truly have a specialist come substitute the meter and secure it. Matteroffact, THE VERY FIRST broker that required our reconnect phone was a guy called CAESAR, who assured us important reconnect before night. We'd later discover this was wrong data. We lay within our vehicle waiting on the specialist until 12:30 A.M. Friday, May 08. That's whenever we visited a resort for that which was left of the night time. A future phone was positioned and I requested to get a criticism to be submitted from this 'customer service' worker, and that is whenever we were educated of TXU embursing us for the problems. We've yet to listen to anymore about this both.

Therefore, do you want to please determine CUSTOMER SERVICE??? Please clarify the way the people who you employ to cope with the general public are badly educated visitors with bad order of the englishlanguage

It'd have already been good for this to get been maintained to in a, professional way.

Maybe we ought to consider outsourcing our expectations aswell.

Good-day.

Company: Txu
Country: USA
State: Texas

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