Home Depot
Stop sign knocked onto my Jeep, no callback from management

OK, I was getting materials for a 3-unit apartment I own, and my Jeep was damaged by an unsafe "home-made" stop sign in the company's parking lot.

Let me say this first: the parking area where it was damaged is not for parking. Since the hurricane, this area has been used to pick up materials. The way it works is like a drive-through, for lumber, sheetrock etc. You drive through this area and get what you need, then pay for it at the end of the gate. This is all enclosed by fences.

I had pulled in to get some sheetrock, and 2 people pushing a cart knocked over a stop sign. The cart had long 2x4's on it, and they swung around and hit the stop sign. The stop sign is about 3 ft tall, and the bottom of it is sitting in a 5 gallon bucket with about 1/3 bag of cement at the bottom to secure it. It could be knocked over in a light wind. The stop sign fell over, hitting my Jeep. I did not really see what happened; I heard something hit my car.

My contractor said he saw 2 people pushing the cart, and one had a Home Depot vest on. I went to talk to who I thought it was, and there was a Home Depot guy running a forklift in the way. The lift operator would not let me pass. He also did not want to deal with the problem. I found another employee who tried to help me. He talked to the guy who hit my car and got the license plate of the car that drove away.

A manager came out and took a report, photos etc. Someone was supposed to call me in 1-2 days. No one did. I left several messages with employees for a manager to call, and no one did.

After calling the corporate office, I spoke to the manager, and he told me to call their insurance company. The insurance company did not have anything on file for me. I spoke to the manager again, and he said it was out of his hands and to speak to the insurance company. Finally, I found they had spelled my name wrong. Then the insurance company said there was no case, that it was between me and whoever hit my truck. I called again to try and speak with someone else at the insurance company, and they were going to look into it and call me back. They never did.

I have spent hours on the phone talking to supervisors at the corporate office, but no one from the main store calls me back. The corporate office cannot make outbound calls unless it is a 3-way call with me on the line. I cannot understand this policy. They talk to the manager, who is supposed to call me back, but never does. Everyone passes the buck, and I spend hours on the phone and nothing gets done. I am at the end of my rope.

Hopefully someone from Home Depot will see this. I spend about 50,000 a year with them renovating houses.

Try to call and talk to a manager, if you can. You will be put on hold for 20 mins and never talk to one. Here is their number: (504) 246-4572.

Company: Home Depot
Country: USA
State: Louisiana
City: New Orleans East
Address: 12300 I-10 Service Rd
Phone: 5042464572

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