Home Depot
Substandard Flooring Installation, Plumbing Costs, $50 Gift Card

1. Home Depot personnel failed to add plumbing costs to the contract.
2. They failed to contact me in a timely manner about these omitted costs.
3. Store personnel said they could not contact me by phone; however, the flooring installers, the plumbers and Home Depot customer service all reached me on the same phone.
4. They extorted money from the person I had at the job site, telling this person that if he did not pay these costs now, an additional $200 would be required to reschedule the installation team.
5. After I found out about the problem on the work site about the plumbing, I called the customer care team, who realized the oversight on the plumbing costs and said it was clearly their responsibility and Home Depot would take care of it. Store personnel overrode this decision and continued to charge for the plumbing costs.
6. The house was left without toilets for almost a week, and your internal ordering of the plumbing company on both occasions was on an emergency basis.
7. The charge was finally removed; however, the amount was slightly less than what was charged.
8. The contract was overbid materials-wise, as I have much more molding and carpeting than was required for the job.
9. Home Depot's contractor failed to re-install the laundry doors, which needed no adjustments or alterations to be installed.
10. They failed to clean up after the carpet installation, as the vacuum was in the shop.
11. The Home Depot contractor broke a window blind during installation of the carpet.
12. The installation of vinyl was done in a substandard manner, substandard meaning they left debris under the vinyl, in some cases to the point where the debris is poking through the vinyl.
13. Nowhere on the contract does it specify the type of vinyl, the manufacturer, etc. Therefore I have no information should there be a warranty issue.
14. The plumber left the toilet in my whirlpool bathtub, and now there is some type of stain or substance on the interior of the tub that I have not been able to scrub away.
15. General lack of clean-up, including some type of adhesive or patching compound left on my kitchen cabinet.

I have had several people from Home Depot come to inspect the problems. After the first inspection I waited 30 days, and when I called the store, I was told that I had been compensated for the problems. They told me that I had received a $50 gift card.

Well, sorry, but $50 does not cut it when vinyl is installed in a bathroom and they cut the vinyl short in the corner next to the bathtub, where, if water spilled over the side, it could compromise the entire floor.

Secondly, where is the paperwork they say I signed saying the work was done competently? I signed nothing of the sort, and neither did the person on the job site.

A new manager came to my house, reviewed the problems, and then set up a meeting for inspection by the installer. We both waited an hour at my house, but his contractor/installer did not show.

Now they are claiming I did not call them within the warranty period, yet my complaints started from the day I arrived at the house, 2 weeks after installation. I filed both a verbal complaint and a complaint on their website.

Since this experience with Home Depot, I have met several other people who have had similar experiences and are disgusted with Home Depot Home Services.

Company: Home Depot
Country: USA
State: Texas
City: Dallas
Address: 2901 West Wheatland Road
Phone: 9727802420

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