Home Depot
Carpet Install Refused Over Craftmatic Bed After Weeks of Delays

I had Home Depot measure for carpet in late August for my disabled mother, who had a flood from Hurricane Irene. After 3 trips to the store and a total of 3 hours wasted with the clerk, I placed the order on 9/2. I paid extra to move the little bit of furniture in the rooms. Days later, I found out that some of the carpet was backordered. Weeks later, I received a call that the carpet was finally in.

When the installer came to the house, he spoke very little English and said he only had some of the carpet. No help from him. The store said a mistake was made and would call when the rest came in. The carpet came in, and I scheduled the install for 10/10. On 10/7, I received a call from the installation company refusing to move the bed because it's a Craftmatic. Keep in mind that there is only a bed and dresser in my mother's bedroom, and the furniture moving charge indicates that up to 6 pieces of furniture can be moved.

Pottstown Home Depot was useless and failed to stand behind their customer and support me as the customer versus their subcontractor. I paid for the furniture moving service, the measuring company saw the bed, and I read through the contract, and there is no exclusion for moving a Craftmatic bed, nor was this mentioned to me at any time prior to placing the order. No carpet after all that hassle and waste of time, and my poor disabled mother is walking around on a concrete floor because of these delays. Badly done, Home Depot and your installation company! Look online to see all the complaints about US Installation and Home Depot!!!

Company: Home Depot
Country: USA

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