Home Depot
Kitchen Installation Billed $572 for Faucet and Unmoved Outlets

Home Depot of Yonkers and their subcontractor installed a kitchen for me and charged for work not completed. They were supposed to move 2 electrical outlets, which they did not, and they charged $572.00 to install a faucet!

See details below:

On the Kitchen Installation Estimate Worksheet, section 3A states: Double Receptacle Relocate: $396.00. I am sending you a copy of before and after pictures to show the receptacle is in the same place. I was told by the estimator that this needed to be moved or it would not pass inspection (which it did).

On the Kitchen Installation Estimate Worksheet, section 4B states: Install double/single bowl sink with faucet, disposal within 3 of existing location. Installer provides shut off, traps, valves as needed: $572.00. Silestone of NY, Home Depot's installer, installed the sink as part of the countertop installation, which I am sending you a copy of as well. No shutoffs were replaced, no valves, etc.

On the Kitchen Installation Estimate Worksheet, section 4Q states: Rework Plumbing in Sink Base: $220.00. That should be part of the operation of 4Q.

With that in mind as well, Home Depot had to send no less than 4 people back to fix a leak due to incorrect installation of the faucet from the initial install, which Home Depot did, not Silestone of NY. $572.00 to install a faucet is thievery, and I could have easily done it myself. However, the installers and estimators use the line "It has to be up to code" and "We have a better relationship with the city."

I am an extremely handy person. I had a hot water heater installed for $200.00, which is much harder than a faucet, and if it had not been a time matter I would have done that myself. Under item 9A, they wanted to charge $154.00 to plug the stove back in and slide it in place. I did that myself. This, simply put, is price gouging. The price for installing the cabinets was $99.00 per cabinet. More time was put into that than the plumbing work!

I had been speaking with Wendy from Home Depot for quite a while to straighten this out. A meeting was scheduled that I was unable to make due to short notice. Wendy was supposed to reschedule one for the following week, but I never heard back.

Company: Home Depot
Country: USA
State: New York
City: Yonkers
Address: 601 S Sprain Rd
Phone: 9149633003

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