Sears
iPhone 5 Order Cancelled, Credit Card Replaced After Fraud Risk

To err is human, to correct the mistake is not Sears policy...

I ordered a mobile / cell phone (iPhone 5) from Sears website. However, despite paying promptly and immediately responding to their subsequent email dealing with Sears has been a disaster.

They secured the payment and then cancelled the order but this transaction exposed my credit details to potential fraud and my bank made me replace the card.

I asked them to honor the deal. They then offered a refund by cheque which was never paid. They blamed a 3rd party vendor for the failed purchase even though my order was with Sears and the payment was to them. When I contacted the 3rd party they had never even been notified of the order by Sears (which Sears subsequently admitted).

If time id money then even worse were the protracted premium rate phone calls (at my expense) and 40 emails to try and get the matter sorted out. I hardly ever got the same %u2018customer rep%u2019 twice while despairing letters to Sears CEO and Chairman appear to have been binned without reply.

In all of this I did everything right. Any errors or failings have been by Sears %u2013 yet they still refuse to honor their promise and deliver the phone.

I would warn anyone against purchasing from Sears. My experience has left me feeling powerless, cheated and treated like dirt.

Company: Sears
Country: USA

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