Sears
Advertised Sale Order Defaulted After Payment, No Reply From Executives

Where else, other than Sears, would they advertise a sale and then default after accepting payment? Where else, other than Sears, would paying by credit card expose you to potential fraud forcing your bank to change your card details? Where else, other than Sears, would they ask you to call their centre while you pay international rates for half hour dialogue that end nowhere? Where else, other than Sears, would you be passed around a succession of “customer service” representatives who appear to have no interest in helping?

Nowhere else. Just Sears.

Place an order at your peril. I tried to buy a cell phone and instead bought additional expense, shocking service and a whole lot more trouble than I anticipated.

Surely the executive management would wish to have these failings addressed? I wrote to Chairman Edward S. Lampert and CEO / President, Louis J. D'Ambrosio. A month later and I haven’t got a reply from anyone.

My recommendation? – Buy anywhere else than Sears.

Company: Sears
Country: USA
Site: sears.com

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