Sears
Phone Order Cancelled After Payment, Refund Cheque Never Paid

Sears – phone offer was a steal.

Sears website advertised a phone. I committed to purchase but instead bought broken promises, potential fraud and abysmal customer service’ – all at my ADDITIONAL cost. Money was committed from my account to Sears however, the company cancelled and blamed a 3rd party supplier who knew nothing of the order. Sears strung me along with expensive calls and a series of customer advisors (seldom getting the same person responding). They have yet to honour the deal.

To make matters worse, my bank advised of potential fraudulent activity requiring me to change my card and all related web info and standing orders (possibly related to Sears 3rd party vendor even though that company denied receiving the order from Sears). I have since spent a disproportionate amount of time trying to find if Sears still had my money after they offered a refund cheque then didn’t pay. I’ve phoned many times and emailed many more (around 40), seldom getting the same customer contact. I’ve followed their instructions implicitly yet their offers of assistance are at best deceiving and at worst downright untruths. Hard copy letters to the CEO and Chairman have received a similar level of customer service – no acknowledgement, no response and most likely binned before or after opening.in SHORT, BUY FROM SEARS AT YOUR PERIL. I have found it to be a perilous and frustrating waste of time to date

Company: Sears
Country: USA
Site: sears.com

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