Geek Squad Inc
Terrible Customer Service - Home theater install

We purchased a home theatre system from Best Buy, parent of Geek Squad, last week. Delivery was delayed 5 hours due to the delivery department giving the delivery company deliveries that entailed moving people's houses, it sounded like. However, to day their "experienced technician" sent to set up our whole house system, including blu ray and sound, left us with a brand new 60" TV we can't watch because the power is going through the blu-ray not the TV, so the sat dish is worthless.

To top it off, we've been on hold with their 800 number for more than an hour without a response and the local store can't do anything at all. Isn't it great that the store where they sell you the services of the Geek Squad uses the same 800 number to reach their useless technicians

Company: Geek Squad Inc
Country: USA

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