Dell Alienware M17x R3
Customer and Tech service

To whom it might worry,

On March 2 I bought a Dell Alienware M17x R3 notebook along with a Netgear Drive 2 TV 2000. I bought the Netgear Drive 2 Television 2000 centered on a from the Dell sales affiliate. He recommended me that should you want to transfer whichever is in your notebook display for your Television, the Netgear Drive 2 Television 2000 can help you do this wirelessly. I stated, if that's the situation, than I'd buy it.

On March 6, I obtained my Dell Alienware M17x R3 notebook and also the Netgear Drive 2 TV 2000.

On March 8, I began establishing my notebook and attempted for connecting the Netgear Drive 2 Television 2000 and synchronizing them. However for some cause the Dell Alienware M17x R3 notebook wasn't realizing the Netgear Drive 2 TV 2000.

Around 9:30 AM that same-day I named Netgear to observe exactly what the issue was, plus they advised me that it was a application issue and that I have to contact a Dell tech. Therefore, used to do

The phone call was obtained with a Dell specialist in India. He questioned me what my issue was and that I began to clarify. He experienced several inspections. He explained that my guarantee includes equipment just and he decided this is just a software problem. He explained easily buy a software program for $205.00, he'd repair that issue very quickly.

I said if that's what it'll consider, than cost me and let’s accomplish it. Therefore he charged me and he went even more assessments and saved several things and uninstalled a couple of things, to no resolve.

Three hours later, he explained he would move me to his supervisor/Sr. Specialist. This individual did more material and today my screen appeared as if chaos. Each one of these issues were saved and nothing worked. After 3 hours with him, then he stated because nothing worked, he'll have to move me to an Alianware specialist. I had been getting really annoyed. I simply paid $2,500 for that notebook, $91.00 for that Netgear Drive 2 Television 2000 and $205.00 to get a software program. And of course my time-on the telephone.

They ultimately moved me to an Alianware specialist in Costa Rica. He explained that I required a Sibean card along with a design card plus some additional factor to get a whole of $800! Therefore after another time with this particular man, I dropped it. I had been going nuts.

I required a reimbursement of my $205.00 software program and that I advised the specialist, that since these things, Alienware M17x R3 and also the Netgear Drive 2 Television were suggested by your Dell affiliates, I want these items to become mounted free of charge or you get back the items and obtain my cash back….

I got no solution, he instantly moved me towards the reimbursement division who returned me the $205.00 for that software program so when I mentioned concerning the additional problem, he hung-up the telephone on me or decreased the phone call

It has become an issue in the united states today. We deliver these careers to India and provide the toughest to clients, however cost them large bucks. This really is undesirable

I'm not really a happy client and till I'm, I'll record the corporation to Higher Business Office, Consumer Affairs, the FCC, Consumer-Protection and everybody I will.

Answer: they possibly deploy the larger graphics card and storage or consider their garbage back and return my cash that I allocated to the notebook and also the Netgear!

Company: Dell Alienware M17x R3
Country: USA
Site: dell.com

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