Netgear
Pathetic product, pathetic support

Obtained a Netgear modem to displace my (operating) LinkSys router - from Dell, to try and decide why my new Dell, when started up, falls my additional 5 pcs off my wireless system. Just before screening using the new Dell, I designed all my different computers about the instant community, to ensure everything worked. Among my Apples, and older one, fails using the Netgear router, with WPA allowed, even though it does just good using the LinkSys router.

I'd to contact Netgear "assistance" 4 occasions in most, every time going right through the exact same beginner issues - whois your ISP, who created the cable switch, etc. Etc., and explaining the issue at length, simply to be requested exactly the same concerns repeatedly - despite exactly the same support repetition! Quick problem - who makes Mac computers? Anybody? 2 of the 4 Netgear asked me this. The newest one questioned me for connecting via ethernet, that we did. Subsequently, he requested, will there be other things I will assist you to with? I politely advised him that which was *not* the issue - I do want to utilize it wirelessly. Then he educated me that I ought to contact Apple assistance, and caught with that, although I told him many times this identical pc works good using the LinkSys router. I eventually asked to get a boss, was informed he was busy on another phone, I told him I Would maintain, and was informed again the supervisor was active.

I told him this really is totally undesirable assistance, where stage I had been positioned on long hold.

This modem will be contributed to somebody who possibly includes a heterogeneous Windows network, or whonot worry about acquiring their network. I am returning to my previous LinkSys hub, or maybe a fresh SMC (that we applied effectively for a long time till it ultimately died).

Company: Netgear
Country: USA

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