Dell / Alienware
Customer Service and Tech Support

To whom it might worry,

I'm an American customer who's getting tired of being cheated and today I have to reveal this tale so folks understand what they're engaging in.

I had been thinking about purchasing a laptop and that I began to do some study. I came across a good deal through Amazon.com on the Dell Alienware M17x R3 along with a Netgear Drive 2 TV 2000. Today I needed the Netgear Drive 2 Television and so I may transfer whatsoever I'm viewing on my screen onto my Television display wirelessly.

Therefore, first I went and examined Netgear’s site plus they stated the Dell Alienware M17x R3 is suitable for their Netgear Drive 2 TV 2000. Simply to verify, I went and named Dell and spoke to some salesperson plus they stated the same. Easily might buy both of these products, they'd be suitable.

Therefore, I listed the pc through Dell’s site also it arrived more costly than Amazon. I thought it had been strange, but I went forward and bought it through Amazon.com.

On March 8, I began to set them up. I arrived to issue, where the Notebook wasn't realizing the Drive 2 TV 2000. Therefore, I named Netgear plus they explained it will, of course if I've any issues I have to contact Dell.

Therefore, I hung-up and named Dell techsupport. As usually the phone call got rerouted to India.

I told the specialist that which was happening and he explained he'll require 30 min., of course if we get disconnected he'd contact me back. I mentioned not a problem let’s take action. He got control of my notebook at around 9:30 AM and began going right through the movements. He uninstalled, mounted and stated it's a software problem. Our guarantee only handles equipment. He also stated I really could understand this completed once I buy the application guarantee for $205. I stated here's my charge card.

Therefore, they charged me and he began focusing on it. Three hours later, he explained I'm unsure what otherwise I will do; I'm likely to move one to a senior specialist. Because they were moving me, he slipped the phone call. Five minutes later, they never called back.

Therefore, I called back and informed them what had occurred. They requested for the info again. Today a girl specialist also experienced the movements, but I informed her I have to talk to a senior specialist because that's where I had been heading. She declined and stated, no need, I'll look after the issue.

Two hours later, she said I'm likely to move one to my boss. Therefore, she moves me and he does exactly the same issues and today another time is finished by with nothing accomplished. Our notebook pc appeared as if chaos, from their store downloading things, uninstalling things and adding additional things.

Compared To Boss/director informs me he's likely to move me to Alienware techsupport broker. I stated why did this-not occur right from the start? He explained it's a procedure. I mentioned I've been along with you for six hours; you folks are driving me crazy. Therefore, he attempts to move me, however the point gets slipped again. Therefore, today I had been really annoyed. I lost an entire evening with one of these individuals about the telephone to understand finish. To date I paid $1,590 for that notebook, $91 for that Netgear and $205 for application guarantee, without any options

Therefore, I move online and appear up Alienware tech-support, as it happens they're in Costa Rica. Therefore, I spoke to these folks. These were significantly better, I really could comprehend them-and they are able to recognize me. Today they manage my notebook all over again and also the man informs me, sorry however, you are lacking a Sibean card along with a bigger storage. To ensure that Netgear Drive 2 Television 2000 to work well with your notebook, you have to buy $800 value of material or update as he named it. I went nuts.

I said you have to link me for your reimbursement division to allow them to return me the $205. He was excellent and he remained with me till I had been linked, therefore the phone won’t be decreased. After I described the tale all over again, they man ultimately returned me the cash, 1-hour later. Today I've been about the telephone with Dell for around 7 hours. Today, inside your viewpoint is that this right? Is that this customer support?

I submitted a with Better Business Institution on Friday night.By Friday around noon-time I'd a contact from the Senior VP of Advertising in Dell informing me the issue is likely to be resolved from the end-of your day Friday which somebody may contact me.

Tuesday, I obtained a telephone call from the Dell customer support consultant informing me that they can call-back later. He didn't abandon a telephone number or title.

Wednesday, March 14, exactly the same men emails me, his title is Sajith Narayanan an associate of Dell’s Government Support Group. He's situated in Austin Texas.

Therefore, I contact him and he claims, what's the problem? Today I'd believe that because you are calling me, you'd possess the records and my problem before you or atleast you'd have read them.

Therefore, I began informing him the tale, when he stops me and informs me to put on on since his telephone was operating from energy. Really! Where are we living? Are we in a third-world nation? I am talking about I paid top-dollar to obtain a fantastic notebook and excellent customer support and that I end up getting this. How is that this right?

He says I would like to check out the problem and that I can get back. Therefore, I hang-up as well as in about half an hour, Sajith Narayanan calls me back and informs me we are able to provide you $50 gift-card towards the problem we caused you.

I said WHAT? Are you kidding me? I used all this cash, and invested all this period with specialists for you really to provide me this? I create $150 each hour friend

What an insult.

He explained so what can I actually do to cause you to pleased? I mentioned make it function similar to the Dell affiliate explained it'd function before I bought it.

He explained, to create it work-you require a fresh design card and update for your memory which could be around $800.

I said I'll not spend this. There's no means. He explained nicely I'm sorry, and that was that.

He didn't provide to meet up me half-way, he didn't state nicely I would like to discover what I will do, I would like to do my best. Nothing

He explained to come back it to Amzon.com. Well, Amazon may cost me $300 for this return. Which is just a Dell product; don’t you wish to remain behind your product?

I'm an extremely disappointed client and Dell ought to be embarrassed of these for employing people such as this.

This must be solved ASAP

Somebody help me. Assist the usa customer. That is insane. We maintain outsourcing jobs to locations where they've no regard, no courtesy, with no nothing.

We spend a lot of money for items which should function and also have excellent customer support, however we get nothing in exchange. That's simply wrong.

If this the continuing future of National companies, than I'll help all of the companies, aside from NATIONAL!

Company: Dell / Alienware
Country: USA
State: Texas
City: Round Rock
Site: dell.com

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