Hewlett-Packard
Horrendous customer service

I bought a radio publishing update package for HP models. Whenever we originally mounted it to some Windows Vista notebook, it worked and we're able to produce towards the printer. We subsequently attempted to include another pc (whilst the directions state you are able to). Whenever we mounted it about the next pc, we couldn't connect with the printer anymore. The blue-light might no further illuminate about the device.

Therefore, I attempted horsepower talk assistance plus they stated they might not assist me since the connected pc was an allinone device. I am unsure why that mattered once the issue was within the instant publishing device, not the printer. Therefore, I called tech-support and none of the menu items associated with my issue so I stated "technician". The very first person required along all my info after which stated they might not assist because they were laptop service. They stated to become moving me to models, but I were left with another location completely. After speaking with that individual, they stated these were moving me to models, however the person I were left with didn't have any thought exactly what the item was. He did provide to consider the best division and moved me again. The following person stated she wasn't the best division.

It Is currently been 45 units and my spouse is keeping the telephone today. We have requested to get a boss today—the boss DECLINED to provide us Stage II assistance. I'm shocked in the degree of customer support supplied by horsepower. This really is completely undesirable to get a big organization. I'm completely disappointed and at this time would not intentionally purchase another HP item.

Being an update, the final person we'd, called Mary (she declined to provide us lastname or additional identifying specifics), was txfering us AGAIN. We have decided the product is poor (which we informed the initial individual), but they no further created the merchandise. While informed that people couldn't return the system to wherever we bought it because it was after dark return screen, she did not actually understand what we're able to do. She is today txfering us towards the results section. Horsepower must revise their customer support assistance to some greater degree to contend within this atmosphere.

Company: Hewlett-Packard
Country: USA
Site: hp.com

  <     >