Hewlitt Packard / C309a, C410A printers
Quality and Reliability

I've been an HP client (PC’s and Models) for several years. I'd noticed how Mr. Hurd had gutted numerous organization capabilities to increase earnings and also the effect on their solution quality and stability seems to be among its first victims. I bought a C309a allinone printer this past year. It failed eight weeks in to the guarantee time to get a transceiver failure (wireless connection). HP sent me a brand new device. Five weeks later the brand new alternative failed for that same task. Since I have was away from warranty with a handful of months, I'd to buy my next C309a by having an expanded (2-year) guarantee.in speaking with among the several specialized assistance people I discovered that horsepower doesn't do disappointment evaluation of delivered models. They basically substitute and move ahead. Therefore if substance or style concerns appear, they maintain shipping the exact same issues. The 3rd printer had the well-documented “sleep” application issue. Once it went into sleeping setting, it'd not awaken without having a manual energy recycle. I had been disappointed with this specific next disappointment which resulted in an escalation to HP’s Situation Management program. To make sure I'd obtain a printer that worked, horsepower improved me for their C410a printer. The brand new device was deadonarrival having a “carriage fault” that Tech-Support couldn't correct. I currently had a poor C309a along with a poor C410a awaiting horsepower to deliver me delivery labels to come back them. This required fourteen days. Once these models were delivered to horsepower, another C410a was delivered in my experience. I finished the put up with this sixth printer and was prepared to printing once the printer went right into a style that I really could not have it from. Techsupport invested one hour with me about the telephone attempting numerous feasible options after which determined it had been a deadly firmware issue and also the device would need to be delivered. I've been not able to produce something for over per month now. One might determine that after it involves equipment and application, horsepower CAn't develop a trusted shade printer. HP’s ultimate disposition: They'll return the initial price the moment I carry this sixth unsuccessful printer right down to Fedex plus they obtain it. I'm no further an HP customer. The additional issue may be the inconsistency of the “customer service” Every disappointment was managed differently. At first they delivered an upgraded printer the moment Tech-Support determined my device was damaged. This transformed to horsepower needing to get the faulty device before they'd deliver an upgraded. Simply awaiting them to deliver me a delivery doc included per week for this procedure. They had Fedex arrived at my doorway to get the following faulty printer. Today they'll just return my cash easily carry this last unit right down to Fedex plus they get the device. Once the next printer failed I'd no container to come back it. Horsepower couldn't deliver me one and that I needed to spend to possess it loaded for cargo. I place this last (fifth) printer within the initial container, but their plan has become to deliver me a box I don’t require or wish to ship it back. It is obvious that horsepower has dropped the standard and stability formula. The lengthy delays (40 units) for Tech-Support or perhaps a Situation Manager are further evidence the organization is in big trouble. Buyer Beware!

Company: Hewlitt Packard / C309a, C410A printers
Country: USA
State: California

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