Hewlett Packard
Support

Approached Horsepower assistance on the printer issues by telephone twice, could not get anybody who recognized or talked language to any degree. Attempted email that has now been on going for over per month. Based on this awardwinning assistance procedure, my situation continues to be raised to degree-2, the sophisticated assistance group, but another group, the worried group (personally, I don't believe these teams actually occur, however it retains in character with additional recorded lies they've created). Without any aid and requiring a printer purchased a Landscape licensed completely new officejet 5610 to get a task to place out borderless 4x6 images (which based on their marketing, the printer may produce... Should you purchase their unique tabbed picture document ($22) and also the picture printer cartridge ($25). Fails, leaves a 1/4 inch reel of bright privately of the picture. Back again to help, no aid for over three months today. Did ultimately determine the repair about the unique printer, tell them... And speculate what... Atleast 6 of those experienced service technicians know the unique issue hasbeen set (recall they'd been focusing on it for around three months) but not really a solitary you have asked regarding what the repair is. Additionally informed them-it mounted issues with Landscape and some of the different models. They still have not proven any curiosity about the repair.

Also, examined with J.D. Power, who released this Exceptional assistance honor, it's long terminated plus they declare 'Sadly they (horsepower) however promotes it', they actually have horsepower ranked at Average, and ay they're likely to check out the issue (Hooray for J.D. Power). Am presently suggesting that my customers consider shifting to Canon or Epson models before shifting to Vista, their assistance may be the toughest I've observed in the 28 years I've experienced the pc company (yes, a whole lot worse than Symantec, that was number 1 on my listing the previous few decades)

Company: Hewlett Packard
Country: USA
State: California
City: Palo Alto
Site: hp.com

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