Sears blue service crew
Dryer Technician Hours Late and Phone Staff Disconnected Call
- 09-06-2012
- 9
I called to have a dryer repaired. They were supposed to come between 8-12. At 12:30, when no one had arrived or called, I called and was told that the technician was still at least 2.0 hours from getting to my house. The person on the phone made no effort to make any fix the situation but rather put me on hold and then disconnected the call. When I called back, I got equally useless assistance from the others on the phone. I suspect they are using third party contractors and have no ability to do anything about faulty service.
Company: Sears blue service crew
Country: USA