Sears home services
Abusive and deceptive - drye

Dear Customer, please wait while we connect you to a Sears Blue Service Crew member to assist you
Connected to Matthew Peterson
Matthew Peterson: Thank you for choosing Sears. My name is Matthew. How may I assist you?
You: I asked for the technician that came to my house this morning to come back. Tech#427237
Matthew Peterson: Hello there, good morning!
Matthew Peterson: I will be glad to check your file for your appointment details.
Matthew Peterson: In order to assist you better, may I have your phone number beginning with the area code along with your e-mail address please?
You: He came, told me what I was "really" paying... Checked my Maytag Dryer and which was working when he came-but squeaking-he left and it didn't work. I have called and asked for a call back-3 hours ago...
Matthew Peterson: I am sorry for the inconvenience that the dryer is not working even after getting diagnosed by our technician.
You: I also want a refund on my $75 that I got scammed into paying... I am very, very vocal and very irritated at the lack of a call this morning at 0730 when he arrived, and that I could not cancel. Then he came and broke the dryer.
You: x@xmail.com-xxx. Xxx. Xxxx
Matthew Peterson: I am sorry that it happened in your case. Please do give us another chance to demonstrate the care we take in helping our customers to shop with us in a better way.
Matthew Peterson: I want to assure you that Sears does care for it's customers. I would like to tell you that this is a rare incident.
Matthew Peterson: Let me check your file.
Matthew Peterson: I was unable to locate your file with that number.
Matthew Peterson: May I have your alternate phone number please?
You: The dryer was estimated at almost $400 to repair... I just want it the way it was before he came... And my $75 back
You: xxx. Xxx. Xxxx
Matthew Peterson: Thank you.
Matthew Peterson: Are you referring to the Maytag dryer purchased on 01/01?
You: no, that washer and dryer-MAYTAG were purchased over 15 yrs ago
You: so#40914330
You: tech#427237
Matthew Peterson: Thank you for the information.
Matthew Peterson: I see that the appointment is assigned to our technician.
Matthew Peterson: I will go ahead and send a message to our routing team.
Matthew Peterson: Once when they receive my message, they should contact you shortly. They will help you further with the details of this service appointment.
Matthew Peterson: Please wait for the technician to contact and help you.
You: Expedite... And can you credit the $75 or do I have to go up the "ladder"
Matthew Peterson: I really wish, I had that informatin since the appointment assigned to our technician.
You: ??? Rephrase
Matthew Peterson: I'm sorry for the typo.
Matthew Peterson: I have sent a message to our routing department and they will contact you back and help you with the service appointment.
You: The Credit!?
You: who handles that?
Matthew Peterson: In this case, I will go ahead and register a complaint on that.
You: Do I have a case#
You: and how do I follow up
Matthew Peterson: You'll be contacted by our Speciased Representative within 24 hours.
You: use the xxx. Xxx. Xxxx number for further communication with the same email.
Matthew Peterson: Sure, I will make a note of it.
Matthew Peterson: I'm happy to help, is there anything else I could help you with?
SendEnd Session

Since the that chat I have called 4 (FOUR) times was put on hold with silence for over 10 minutes, disconnected 3 other times. Those agents (live person) were:
Josh, Ryan, Charlie and Casey.
I was told that I would get a call back... Never happened.
This all started at 0730 on 4/24.
I want my $80 dollars they have pending credited back... And a technician to come back and correct my dryer to the way it was before he started. Squeaking... But working!

Company: Sears home services
Country: USA

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