Sears home repair service
Dryer Heating Problem and Electrical Smell, Repair Appointment Weeks Away

Dryer would not heat. Called Sears on April 30th and told them dryer would not heat. No technician until May 7th. He confirmed dryer would not heat and ordered a heating element. (Why didn't he bring one along on May 7th?) Next appointment to install heating element 2 weeks later on May 21. Now on June 13th have a heavy electrical smell when dryer is going. Dryer heats even on "Delicate" cycle. Called Sears to complain and have someone come to repair what is clearly a safety issue. Cannot have a technician until June 25. Entirely unable to speak directly with any manager or supervisor. Sears has what is called a "Management Empowerment" which is essentially how managers avoid talking to customers. I will not buy from Sears ever again.

Company: Sears home repair service
Country: USA

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