Sears Blue Service Crew
Dryer Repaired Twice, Part Delayed Ten Days, Hours On Hold

My dryer stopped blowing heat, and I got an appointment for the next day Friday between 1-5. At 5 I called and was told he's coming, don't worry - no apology. He showed up around 5:30 and fixed the dryer. On Sunday, a day and a half later, no heat again. I got an appointment for the next day, Monday (yesterday). Same tech. Different result. He had to order a part, and gave me an appointment for January 9 - 10 days later. I asked him to expedite it, and he said no. I called Sears to request it myself, and spoke with a very nice lady who promised to call me back this morning. Never happened. At 3:00 pm I called and spoke with a rude woman. I asked to speak with a supervisor. I am on hold - still - as I write this. It's been 65 minutes. I also called Sears from another phone and asked to escalate the issue. I have been on hold for that one for 55 minutes.

Company: Sears Blue Service Crew
Country: USA

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