Sears blue service crew
Blue Crew Schedulers Changed Appointment Without Notice After Three Week Wait

Poor scheduling and proper notification.
This concerns the service provided by the schedulers of the blue Crew team for service not the technician repair service itself. I waited 3 weeks so that I could have my dishwasher repaired and my washer and frig looked at for their yearly check up. When I didn't receive a courtesy call the night before my appointment I called that morning to see if indeed a tech was coming. I was told a tech was scheduled to work on my dishwasher and washer and that my frig was scheduled for next week! I wasn't notified of the change! I already waited 3 plus weeks for the whole day to be used and now they change the appointment. Not happy! I expect communication and consideration, not left hanging! The tech did a wonderful job too bad the schedulers or routers didn't.
Kay at [removed]

Company: Sears blue service crew
Country: USA

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