Ballard Designs
Do Not Order From Them - Delivery of Comforter Set
- 06-18-2009
- 23
This was by far the worst online shopping experience I have ever had. I recommend never orderning from Ballard Designs. Nothing they have is worth the hassle I went through. I was shipped the wrong order twice by the vendor and weeks later I still do not have a comforter for my bed. One of the customer service reps I talked to was extremely rude and I still have the wrong comforter in my closet as I am waiting for the vendor to issue a UPS label so I can drive it across town to be returned yet again. I finally cancelled my order because Ballard Designs was not able to confirm an item # with their vendor one week later after I received the wrong item for the second time. Even if they were able to confirm the item # today, which they could not guarantee, I would still have to wait a potential 4 - 6 weeks LONGER to get the correct comforter. I was never offered any extra discounts, coupons or anything other than an "I am sorry" for my inconvience. I was repeatedly told it was the vendor's fault - well Ballard Designs is the company responsible for the vendors they use and responsible to the customers who order from their website, right?
Company: Ballard Designs
Country: USA