Enterprise rent a car
Customer Service/Broken Down Van

I hired a truck from Business in Boynton Beach, FL @ Grasp Auto-Body while my truck had been done @ a bodyshop. (GOOD BODYSHOP - TERRIBLE CAR RENTAL LOCATION) About The day-we were to come back the truck, the rental van broke down. I had been 20-25 miles from my house, had a physician visit to create along with a final on my home @ 3pm. I named Business @ 11:30 plus they explained to contact an 800# for support. I did so this and was informed I'd to cover AAA ahead out. I BELIEVE NOT! I named and talked using the nearby workplace and following a large amount of backwards and forwards and insistence, they approved the phone call to become created at their cost. I called back along with a tow vehicle was sent in 30-45 minutes. I told them used to do not believe it had been the battery; nevertheless, these were delivering anyone to jumpstart me. I had been obviously not which makes it to my physician visit and might subsequently result in the entire cost.

The tow vehicle comes and undoubtedly, it's not the battery. The vehicle desired to pull me more North and far more Northwest of wherever I had been after I had a need to proceed South to be able to pick up my truck and ensure it is to my home ending. They didn't have expert to get this done and quit after another 40 minutes lost. We got about the telephone and attempted to achieve numerous individuals and administrators. I ultimately was so annoyed and worried I'd skip my home final tht I named my very own AAA and got them to pull me back again to the auto-body store (where I hired the van because they possess a person there to hire the automobiles from within the days) and so I could easily get my truck. I will have lost lots of period, was accountable for a missed doctor appt economically AND lost among my 3 tows with my AAA-Plus. This all since Business wouldn't support. They might have delivered my rental van Northern and West when they had directed anyone to browse the truck out to ensure it had been within the same situation as after I hired it after which consumed me to my truck that was South. They declined to assist. I've been attempting to achieve corporate and three diverse customer support representatives have lied. The very first required the concept and stated I'd obtain a phone. Used to do not. The 2nd explained it'd be 36-hour. NOT - Another lie. The ultimate one was really rude and explained 3-4 times. No-call. Business has Sooo much company they are able to manage to deal with individuals in this way? I'll inform EVERYBODY and motivate everybody I understand to remain far-away from their website. Terrible service. They don't care. They lay. Nowadays nowadays, that's NO method to handle somebody.

Company: Enterprise rent a car
Country: USA
State: Florida
City: Boynton Beach

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