Pep Boys
Neglect and A lack of attention to Detail abused & mistreated

On Dec 5 I took my 1994 Saturn to the pep boys in whitemarsh to have it inspected so I could get the tags on the vechicle. The vechicle was very well maintained, and had only 47,000 miles on the car. Pep boys called and reported that I needed rear disc brake pads on the car. To avoid going back and forth to MVA, I gave the go ahead to pepboys to replace the rear break pads.

I picked up my vechicle on December 7, which was a saturday and didn't really drive it until Dec. 9 I started to hear noises in the back that sounded like my spare tire was loose, upon approaching the Harbor Tunnel I pulled over and check the rear of my car. I didn't physically see anything so I proceeded to drive up to Morvaria Rd. Exit #60. All of a suddend I hear something pop and I lost control of my breaking ability. I managed to come to a stop. I called pep boys to tell them what happened and I told them I was going to have the vechicle toad back to them.

Pepboys then gave me a towing company that they use all the time." Phil Blythe's Towing Inc."
What I wasn't aware of is that this particular towing company didn't accept payments by insurance companies. Nevertheless it cost me an out of pocket expense of $70.00. Upon meeting the tow driver at pepboys I asked to have my towing expenses reimbursed.

One of the managers kept refereing me to other managers who seemed always to be out of the office for one reason or another. On Tuesday Dec. 10 they called me to pick up my car, at the same time I took my husband with me to assure that I would be reimbused.

The manager was even rude to my husband, very unprofessional and lacked people skills, Nevertheless we eventually got our money back. Now after driving the car there is a noticible screaching noise coming from the car when I turn it on and accelerate the gas pedel. I intend to contact corporate office to let them know just how dissatisfied with pepboys and the services and repairs they cost me.

Company: Pep Boys
Country: USA
State: Maryland
City: Whitemarsh
Address: 9909 Pulaski Highway
Phone: 4106863610

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