Citi Financial Auto
Collector Called My Aunt and Job About Late SUV Payment

My husband and I took out a Citi Financial Auto loan last year for an SUV. This year, with the price of gas, we decided to trade it in because of a new baby. For a week I did not have access to my cell phone, and it and our old number were still on the account.

On Tuesday of last week we took the SUV to a local dealer to trade it in for a fuel-efficient vehicle, but we were told to come back on Saturday of the following week because they had deal savers and rebates going on for customer appreciation. Well, the car company called about our payment that was due. After not reaching us on the old number, they called my place of work. Being a supervisor, I asked them not to call my job, but said they could reach me on my cell phone, and I updated our account with the new number.

After getting my cell phone back from being repaired, I noticed that there were messages from my mom on the phone. It turned out that the agent had called my aunt's home and told her she was trying to contact me about a payment. When my aunt explained that we lived in different states, the agent became rude and asked my aunt whether she was my mother. When my aunt said no, she asked her for my mother's contact information. I don't know how they had my aunt's contact information, or why they would call and request information that was not originally provided to them. I thought they could not give your information out over the phone.

Needless to say, I am so glad that it will be traded in on Saturday, so I do not have to worry about it anymore.

Company: Citi Financial Auto
Country: USA
State: Texas
City: Coppell
Address: CitiFinancial Auto PO BOX 9575
Phone: 8004861750

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