FedEx
Special-Order Shipment Stuck in Syracuse Center, Buyer Refunded
- 01-24-2007
- 37
My FedEx shipment languished in limbo.
I am an online seller of jewelry. I had an item special ordered for a client and had it shipped to me via FedEx. This item was shipped out 5/26 and was due to arrive on 5/30. It shipped out fine, but then languished in limbo in their processing center in Syracuse, NY. I have checked the tracking number almost every day since then, and according to their website it is still there! I have contacted FedEx by telephone and email and have never received a satisfactory response. I have had to refund the buyer her money. This is the second time I have had significant problems with FedEx, and it will be the last.
Company: FedEx
Country: USA