Travelocity.com
Travelocity sucks!

These guys absolutely suck!!! I made reservations to a hotel and received the email confirmation and everything. So i started my trip and drove for 2 1/2 hours. I then arrived at the hotel at 9:30 P.M. And went to check in. I was then told by the hotel staff that my reservation was cancelled by travelocity at 4:30 P.M. I then called them and asked them whats going on with my reservation? Then said that it was cancelled by their fraud protection department. I was like what for? And they replied that my bank wouldnt give them my info, but they already took the money out of my bank. I then contacted my bank and they said, that they authorized the transaction. To make a long story short, i talked to atleast 10 people in travelocity customer service and management and also their fraud protection for atleast 4 hours. Each came up with a different lie why my transaction didnt go thru. I then asked them why didnt they contact me to say that they cancelled my reservation. They could not answer. So i asked them to find me reservations at the beach and they wanted me to make them myself and offered no help and then asked for more money and said that i had to pay what the hotel was charging for the nights i was going to stay. I told them that i wasnt going to pay for anything because they already had my money. Then they said they couldnt do anything for me, not even return my money to my account. I told them that i spent atleast #100 in gas to go back and forth home. They said that they couldnt do anything but after 2 hours offered me $50 off my next minimum of 2 night stay. To this day i havent seen my money but they promised it should be here within the week. I then contacted the executive office in texas, the lady looked at my reservation notes and basically said the same lies. I then asked why didnt they contact me concerning the reservation: she said that they had sent an email and that it said that i had an invalid email address. I said i dont know why; because you sent my reservation confirmation email there! I could then hear a rat piss on cotton because it got so silent! Caught in another lie.

Company: Travelocity.com
Country: USA

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