CitiMortgage
Falsely Reported Late to Credit Bureaus Despite On-Time Payments

I was a Citi Mortgage customer for 7 years. I had never been late with my mortgage. I went through a divorce at the beginning of 2010. I was court ordered to continue to pay the house payment until our divorce was final or the house was sold. I had to change the account from which the payment was pulled. The reason? It was a joint account with my ex-wife's name on it. By law you cannot close a joint account until the divorce is final. I called Citi Mortgage and gave them the new account information and went on my way. CitiMortgage then failed to pull the mortgage payment from the proper account. It was my own bank that discovered their mistake and called me immediately. I then called Citi and corrected the error, even paying the mortgage over the phone. That was November.

CitiMortgage then turned around in December and made the exact same mistake!!! I called again and discussed their error with them. Citi then tried to tell me I could not change the account because my ex-wife's name was on the mortgage. I respectfully explained the situation and that I was merely changing the account information and not trying to take her name off anything. Anyone could figure this out. CitiMortgage could not!

From January to August I had to manually pay the payment online to ensure it was done correctly, and I was never late again. I have the credit report to prove I was not late before or after their complete incompetence. CitiMortgage then reported me to the credit bureaus and told me they would remove the false information. They dragged it out until August, when I was no longer a customer after paying the balance off. Now that I am not a customer, they couldn't care less about the report they falsely reported! I am willing to provide proof of payment history! Customers beware.

Company: CitiMortgage
Country: USA
State: South Dakota
City: Sioux Falls
Address: p.o. box 6243
Phone: 18002837918

  <     >