Citimortgage
Inaccurate Late Payments Added to Report Despite Promise

Our unfortunate dealings with CitiMortgage span over two and a half years. We were unaware of two 30-day late payments on our credit report for 2003. It was brought to our attention in February when a new mortgage company pulled our report and turned us down because of this information.

When my husband first called them and asked them to remove the inaccurate information, we were refused, even though they stated there were no late payments in our history. When we contacted them again, they agreed to have the information removed.

In March we applied for a new mortgage again, only to find out the information had not been removed. We called CitiMortgage and asked them to remove it. They did, and sent us a letter confirming it.

When our credit was pulled again by our potential new mortgage lender, we found that two more late payments had been added to our credit report. I called CitiMortgage and asked to speak to a supervisor. The gentleman I spoke with had an Indian accent and, apart from not understanding what I was saying (he kept repeating the same sentence over and over), refused to put me through.

When I called back again, I did speak with a supervisor. She informed me that the new inaccurate information was not their fault and would not be removed.

Over the past few days I have spoken with several customer service people and have been talked down to, hung up on, and basically denied any request.

It has now come to our attention that we are not only being denied a new mortgage by anybody, but we are also being penalized for having too many companies inquire about our credit.

This is all because of CitiMortgage and their incredible knack for not being able to handle customers, accounts, or resolutions.

Company: Citimortgage
Country: USA
State: Missouri
City: Saint Louis
Phone: 8002837918
Site: citimortgage.com

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