Citimortgage
Misapplied Mortgage Payments and Credit Reports After Bankruptcy

CitiMortgage

I have tried for over a year now to get some help from CitiMortgage with this loan.

In the beginning (due to my error in refinancing with a company), I was not told, although I'm sure it was in the fine print, that my new mortgage (approx. 2003) would become adjustable after 2 years. I was told I would be able to refinance in 6 to 8 months, which didn't happen, because at the end of the 8 months they told me that property values had dropped and it would be impossible to refinance now.

In that time my mortgage was sold to CitiMortgage. Ever since, I have had trouble with CitiMortgage.

In August I called CitiMortgage trying to get a modification on my loan. Due to divorce/legal fees, etc., I was having financial difficulties. I was told that in order to process a modification, I would have to be behind on payments 2 months. I proceeded to work on this modification, all to no avail. CitiMortgage claimed not to have received my faxes (even though I had proof), and I had to re-send them. Then I was told it might take 6 to 8 weeks before any answer could be given. In the meantime, this was being reported to credit reporting agencies as a delinquent account, hindering my credit score.

By March there was still no help from CitiMortgage, and with that and my other financial difficulties, I had to file bankruptcy. I kept the house out of the bankruptcy, however, and in order to file, my attorney told me that the 2 payments I was behind with CitiMortgage would have to be paid before the bankruptcy could be filed. So at that time, through borrowing money, I was able to get those 2 payments paid. A few weeks after the bankruptcy filing, however, I received paperwork from CitiMortgage showing that the $1900 that I had paid in March was not accounted for by CitiMortgage, and CitiMortgage sent a modification to sign.

As of this date, I'm not sure whether that money was ever accounted for.

Beginning in April, I called in my mortgage payments because I was blocked from paying online. Each and every month I called to pay, I was directed to the bankruptcy department, even though the house was never in the bankruptcy. Each time I called to make these payments, I was sent to this department, and each time I was told to pay $809.68, which I did. All this time I was also receiving a statement each month, but it never reflected that I had a late charge or was a payment behind. It showed no such information except the monthly payment.

At the beginning of October I called to make the September payment and the October payment and was told that I was almost $3000 in arrears! In talking to someone at CitiMortgage, I was told that since April only partial payments had been applied, so my account was showing as very delinquent and multiple reports had gone out to the credit reporting agencies (as if I needed any more bad reports at this time). This was due entirely to CitiMortgage giving me incorrect information. Included in the payment in October (according to the person taking the payment) were the late charge fees.

In October I paid $1502 and change in order to try to begin to correct some of this. Then in November I phoned in another payment for $878 and change (any charges that were additional just to pay). Then in December I called to make a payment and was again told I was 3 months behind! Upon checking, CitiMortgage found that they did indeed have the confirmation number of the payment, but it had not been applied. They would send it to the correct department and try to get this taken care of, but it might take 2 weeks. In the interim, I received a letter requesting my checking account information showing these payments. So I got these to CitiMortgage, and in 2-3 weeks I received a letter stating that the $1700 would be reapplied to my account and that they would send a notification to the credit reporting agency in reference to November.

To begin with, there were many months of negative information reported to these agencies (again, due to misinformation from CitiMortgage) that have not been corrected. In addition, my understanding is that this is an adjustable rate mortgage (again unbeknown to me), and in light of mortgage rates today and in the last year, somehow my interest rate is still almost 10%! Is there an explanation for this that I'm not aware of?

In addition, today, 1/13, I got a letter saying that because of the delinquency on my account, there will now be an exterior inspection of my home, with the charges applied to my account, and these may continue monthly! What are you people trying to do? Make me lose my house? I have tried for a year and a half to get some resolution, help, satisfactory answers, some kind of helpful information from CitiMortgage, all to no avail. Instead I'm getting charged for anything that can be dreamt of, with the potential for additional charges.

And now, yesterday, 1/18, I got yet another letter pertaining to my delinquent account, and an update from my credit report showing something else from CitiMortgage! I am not delinquent on this account! I have made payments that were supposed to cover the erroneous late charges and now only have the January payment that is due! What else can I do to get this straightened out? Anything reported from CitiMortgage to the credit reporting agencies should have been to correct the last entry, which showed delinquent.

I am at the end of a very long divorce dispute, have just finally closed on my bankruptcy, and am trying the best I know how to begin building my credit score again. Any response that I do get is slow to arrive and apparently crosses over from another department within CitiMortgage, and your right hand doesn't appear to know what your left hand is doing!

Company: Citimortgage
Country: USA
State: Ohio
City: Columbus
Address: P O Box 183040
Phone: 8772452511
Site: citimortgage.com

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