Citibank
Late Fee Charged After Payment Notice Arrived on Deadline Date
- 12-11-2011
- 26
On 1 June, I received my card payment notice, and the deadline it gave was 1 June. On 2 June, I paid the statement balance and called Citibank. They insisted that I had to pay a service charge and a penalty. I accused Citibank of deliberately delaying the posting of payment notices to customers.
Last year, I did not receive the e-statement notice, and I told them to send me a hard copy. This month, I did not have the payment notice until the deadline date.
Company: Citibank
Country: USA