Sears Roebuck & Co
Refuses to Close Paid-Off Account Despite Repeated Requests

In April of 1999, I paid this account in full, closed my account, and cut up the cards.

I have been repeatedly called customer service over the past five years to get this account closed once and for all, which each time the associate from Sears states that they will enter it in the computer as closed by the consumer. However, Sears still has not ever closed my account.

In fact, I just called them again on June 03 and stated again that I want my account closed with them and was told by a Sears associate that they would take care of it. However, when I called to verify that it was closed on June 04, I found out that it was still open.

This Sears account is affecting my credit report with regards to obtaining other financial considerations. Because it appears that I could go and charge thousands of dollars on this account and then not be able to take care of other obligations.

Is there anything that can ever be done to force Sears to close my account, because I do not owe Sears any money or ever used the account since before April 1999 and have asked repeatedly for them to close the account?

Is it legal to force a credit account on someone when they don't want it?

Company: Sears Roebuck & Co
Country: USA
State: Illinois
City: Hoffman Estates
Phone: 8009177700
Site: sears.com

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