Citifinancial
Debt Counseling Payments Rejected, Rude Message While Away
- 03-19-2004
- 4
I took out a loan with Citifinancial so that I could make rent on the duplex where I live. I was 8 months pregnant at the time, and they were very kind and understanding when I went to the office to sign the papers. Everything went smoothly, and I was able to make my payments as scheduled. I had my baby, and due to unforeseen expenses, I was unable to make payments as regularly as before. I made payments when I could, and I often spoke to Shamika at the office. I had to sign up with a debt counseling company to help with my debts, and everything was still going smoothly. That is when the problems started.
The debt counseling company sent the payment to Citifinancial, and I thought everything was fine until I got home and checked my messages over 2 weeks after the first payment was sent. Citifinancial had called to say that they could not accept payment from the counseling company. They never refunded the payment, and they demanded more money from me. I tried to make payments as I could. They still kept receiving the payments from the counseling company, and they still insisted that I give them more.
Recently, I was called out of state to Wyoming to be with my grandmother in her last few days of life. She was losing her fight with brain and bone cancer. I was unable to make my payment to Citifinancial before I left, because I caught a red-eye flight and the little money I had needed to be used for plane tickets for my baby and myself. I got home just today and checked my phone messages to find a message from our dear old Shamika. She said to me, "Avoiding this problem isn't helping... Etc., etc." She very rudely, insensitively, and wrongly accused me of trying to avoid my situation. It is not as if I was not trying to make the payments, and they know it.
I am now filing for bankruptcy. I was very unimpressed with their treatment of me, as if I were a low life.
Company: Citifinancial
Country: USA
State: Missouri
City: Columbia
Site: citifinancial.com