Citifinancial Equity Service
Job-Loss Insurance Won't Cover Home Improvement Loan Payments

I got a home improvement loan with Citifinancial. I took out the insurance in case I lost my job, got hurt, etc. I am now out of a job, and the insurance company (Trinton), which is Citifinancial's insurance, will not take up my payments as they said they would. They say I did not have enough hours per week to qualify. I have shown them my paycheck stubs and tax returns, and my ex-employer has given them the proof they need. Now they tell me that my ex-employer never gave proof. When I speak to someone at the local Citifinancial office, they tell me there is nothing they can do because the insurance company is a private company.

When I call the insurance company, they answer the phone as Citifinancial. They are all one and the same. I am now 2 payments behind, and they tell me not to worry until I get things worked out with the insurance company. Well, I think Citifinancial should be the one working it out with them. It is Citifinancial's insurance company, and the insurance company owes them. If I had not been making the required amount of hours, I would not have gotten the loan.

This company is a rip-off, and now I feel they are trying to give me the runaround, telling me not to worry about the past due payments so they can foreclose on my home. If anyone knows what I can or need to do, please let me know.

Company: Citifinancial Equity Service
Country: USA
State: Florida
City: Crestview

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