Citimortgage
Unapplied Payments and Hazard Insurance Charge After Transfer
- 10-05-2003
- 7
Citimortgage took over my mortgage from First Nationwide in April. I want to mention that I did not receive a "Servicing Transfer Statement" from First Nationwide or from Citimortgage telling me that my account was being taken over by Citimortgage.
According to their collections department, they did not receive our first three payments. We have copies of all the checks that they cashed and the dates that they posted. The payments were not applied to our mortgage and are just floating around in "unapplied" funds accounts.
They have reported us to the credit bureau as past due, causing a decrease in my credit rating. When Citimortgage took over our account, they did not get our homeowner insurance information, so they automatically charged our escrow account for hazard insurance, creating an escrow shortage. The Citimortgage insurance department has our insurance information, but collections still will not take off the hazard insurance.
This has added $300.00 to our mortgage payment every month. We sent a letter to their investigations unit with the inquiry number, and customer service and collections do not know what each other is doing or know nothing of the investigation. Since Citimortgage took over First Nationwide, there have been many accounts in disarray.
In response, we are filing complaints with HUD under the National Affordable Housing Act and with the Correspondence Branch of the Federal Trade Commission. I am also protecting my rights under the Fair Credit Reporting Act, the Truth in Lending Act, the Fair Debt Collection Practices Act, and RESPA (Real Estate Settlement Procedures Act), and any other legal means at my disposal. We are also contacting our state representative and congressman. We are tired of being threatened by the Citimortgage collections department and are doing everything we can, including legal representation, to correct this situation.
Company: Citimortgage
Country: USA
State: Missouri
City: Saint Louis
Address: Po box 790001, ms301
Phone: 8002837918