Citimortgage
Force-placed insurance of $5,174.00 paid from my escrow account

For five years my mortgage has been with Citimortgage, and that was not my choice. Mortgage loans are always sold on the secondary market, and mine ended up with them. Things went fine until early this year, when a $0.30 service fee showed up. I phoned 800 283-7918, a call center that seemed to be somewhere in India. The agent said it was interest on an escrow shortage. That made no sense, since I have paid the full amount on time for five years. I went through my old statements and found the cause.

On September 9, Citimortgage took $5,174.00 out of my escrow account to buy force-placed insurance. My own insurance declaration shows continuous coverage for the whole year, January 20, 2008 until January 20, 2009, without any gap. Citimortgage bought a costly policy for itself without telling me, without asking me, and without my signature.

On January 28 I mailed a letter to Gaithersburg, MD 20898 (PO Box 9438) and got no reply. I have now sent a second letter and I expect the same silence. Search the web for 'Citimortgage complaints' and you will find a flood of awful experiences from thousands of customers.

I do not expect any escrow refund unless I go to court. I am posting this to warn other consumers that Citimortgage is a thief, a ripoff, a con artist and a scam company. It hunts for every possible detail to extract fees and profit from ordinary people like you. If your loan is with Citimortgage, BEWARE. Check each monthly statement for undisclosed service fees or odd charges and contest them in writing. Also complain to your congressman, your local news station, the Federal Trade Commission, the Better Business Bureau and online, which is what I am doing right now. I hope a class action suit exists against Citimortgage, and if any lawyer is investigating, count me in!

Company: Citimortgage
Country: USA
State: Missouri
City: O'Fallon
Address: 1000 Technology Drive
Phone: 8002837918

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