CitiMortgage
Hurricane Insurance Check Held, $35 Repair Inspection Fees

This breaks the terms of my original mortgage with Principal Residential, which CitiMortgage, Inc. now owns. As a Florida hurricane victim, I had an insurance check for $19,000.00 that CitiMortgage held hostage. It insisted that I endorse the check and mail it to them, which I have finally done, rather than endorsing it first and returning it to me so I could make the repairs my home needs. Why does CitiMortgage do this? My opinion is that it can convert the endorsed check to its own use and benefit, meaning it deposits my hurricane damage insurance payment in its own bank or another it uses, and keeps the funds, which earn interest for CitiMortgage, so it profits from victimizing Florida hurricane victims.

CitiMortgage also charges $35 for each inspection that verifies home repairs, after the first two inspections, which it calls free. What a bargain! With the damage that back-to-back hurricanes did in Florida, you would expect CitiMortgage to help us victims and act like a community-minded neighbor, but it seems to prefer profiting from people who have suffered catastrophic events. The State Attorney's Office and the Insurance Commissioner should investigate CitiMortgage.

Company: CitiMortgage
Country: USA
State: Missouri
City: O'Fallon
Address: 1000 Technology Drive

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