Bank Of America
Private Assist Charges Taken Despite No Registration Record

I opened a new checking account with Bank of America in 1st week of Sept. As part of the card activation I apparently applied for Private Assist and I had no clue when it happened till I got hit by a 12.99 hit on my account in mid Oct.

I called up the Private Assist and the associate told me that they did not have any records of my registration and told me to fax my drivers license and proof of address. When I asked how the deductions happened without having my registration record, they said they cannot verify till I send the docs.

I faxed the docs and a cancellation request and also went and spoke to the Bank manager but she couldn't help me much other than giving me the deduction reference number and customer service number of Private Assist.

4 weeks later, last week, I got a letter confirming the receipt of my cancellation letter and was asked to call again for more information as they needed more information.

In the mean time, I was charged again.

I called today and believe it or not, first they had no record, but after I persisted, they found my record, but could not access it as they couldn't not verify me and was asked to fax my drivers license (again) and the bank statement to prove the deduction, to prove my identity so that they can access their records to cancel the account they had... When again I questioned the logic of deductions happening in spite of my ghost record, they wanted the docs to be faxed.

Long story short, I went back to the bank manager and she was helpful enough to call up the same agent and presto! Now they could access my records and as per the bank manager has canceled it with full refund. The refund will happen in another 15 business days.

Is there any official reporting agency to investigate this non-registration but real deductions happening?

Company: Bank Of America
Country: USA
Site: bankofamerica.com

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