Bank of America
SHORT SALE - Home Mortgage

Approval of short sale was over 6 months ago. Signing of last agreement by Bank has taken 6 months. They agreed to do it, but don't follow through with the docs.
After months of delays, 10 days ago they claim they "lost" all the paperwork. Now the docs have been replaced for them, but still no action.
Complaints cannot be made because of the short sale system. No access to anyone in authority.
Called "general" supervisor for Bank of America n. Was told my "complaint" (request for action) was added to the notes of the file (computer). Found out that the supervisor had done nothing. Told me it was done, but never intended to do anything.
One simple doc, get it signed. Process is said to take 60 days per Bank of America. This one is over 6 months.

Bank claims its helping consumers/customers with Short Sales... Etc., but they are not.

Company: Bank of America
Country: USA

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