Citimortgage
Loan modification runaround and told to sell home

I have my mortgage with CitiMortgage, not by choice but because my loan was sold to them. My husband lost his job of 20 years and began a new one. Knowing we could not afford the same mortgage payment we had, I began steps with CitiMortgage to get a loan modification.

This process began in August, and it has been a battle ever since. I get harassing phone calls about where my payments are. When I ask to speak to a supervisor to help me locate the person who "claims" to be working on my modification, I am told, and I quote, "sell your home."

When I ask where my kids are supposed to live, I am then told, and I quote, "it's not my problem to find your kids a place to live, I pay my bills." This comes from a supervisor who is supposed to guide me into finding this person named Leslie, who told me numerous times to deal with no one but her. That doesn't work. That was a lie as well.

I sent her three payments in a row that I was told to send to show good faith towards getting my loan modified. Meanwhile, I paid no other bill in my home and gave her every bit of our pay, thinking this was going to help.

I then didn't hear from this woman for weeks and called numerous times until I finally got a call. She proceeded to tell me she was only submitting my paperwork and I now have to deal with someone else in modification.

Since December I have been trying to get this other woman to work with me, and she is also demanding another full payment to show "good faith." I have called for three weeks with no call back, no modification, and fear of foreclosure.

Company: Citimortgage
Country: USA
State: Arizona
City: Phoenix
Address: 14415 S. 50th St. Suite 100
Phone: 8662400359

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