CitiBank
Cash Back Rewards Over $200 Forfeited After Closing Card Early

I closed my credit card just a few hours before the closing date of my next statement. I would have earned over $200 cash in rewards. I asked to recoup my rewards, or at least to re-open my card to get them back, and was told I could not do that!

I tried to e-mail a complaint online, but their online system would not let me, saying that I was no longer a customer. It would not even give me an e-mail address! So I wrote a complaint letter voicing my disagreement, and the letter I got back was only 2 sentences long, saying that it is too bad and my rewards are forfeited. I understand the rules, but to come within a few hours of my statement deadline (I was leaving for vacation that week), I was very upset.

I will never do business again with Citibank. I did not even get the courtesy of a response, outside of a 2-sentence form letter!

Company: CitiBank
Country: USA
Site: citi.com

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