Citibank
Settled card still showing in credit bureau systems

I had settled my CITIBANK Credit Card *14 in the year 2006 and closed the account. In 2009 Feb, I refinanced home loan with one of the local bank. They told me, my record appear at one of those system called CTOS. So I called Citibank, they issued me a released letter and promised the changes reflected in the following month of Credit Bureau Report. Today, August 12th, when processing a new home loan with another local bank, they told me same thing appear in the BRIS Information System.

I call Citibank, they told it was cleared in April. She (named Zura) asked me whether I was sure it was with Citibank? I said yes, that was what the bank told me. I asked them to issue me another letter stated the date they cleared the system. But she refused, it was not in their procedure. I call Bank Negara, they told me, Bank Negara only monitor CCRIS, not CTOS neither BRIS. They give me BRIS contact number, I called. Yes, it was in their system. I used to faxes Citibank's Feb 09 released letter. I was doing bank's job to save my credit credibility because Citibank don't bother at all. When in marketing, YES anything is YES YES YES...

Company: Citibank
Country: USA

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