America's Servicing Company
Ripoff
- 09-19-2006
- 20
My mortgage was sold to America's Servicing Company about 3 years ago. I have had this mortgage for years and it has been sold numerous times to different mortage companies.
I was told by ASC (America's Servicing Company) that I needed to pay late fees for the first 60 days that it took to get the funds back from the old mortgage company so I could forward them to ASC - the new company. I was told it was not their policy to allow the first 60 days with no late fees. After I paid ASC the late fees I received a letter saying I was not required to pay the late fees. I was told that money was applied to my principle. I wanted that money back in my wallet!
Then about 18 months ago, I sent them my monthly check and what they did was procees that check through "ACH" and sent the check through the clearinghouse so 2 months worth of mortgage payments were deducted from 1 check. Numerous calls to ASC and 90 days later they saw their mistake and gave me 1 month future payment. Is this a fly by night company or what? I have asked them that in their tlephone conversations to me.
Currently, in the last four months two of my checks have been lost "in the mail". I have a more than 30 day late showing on my credit report because of this. I check with my post office and I am told it should only take 3 days for my mailing of the check to ASC. Seven days after I have mailed my check to them, the funds are still not withdrawn from my checking account and the final due date has past and I get charged a late fee. The checks are processed "ACH" and I do not get copies that I can view.
Because of all my problems with my checks and ASC (and only with ASC do I have this problem) I will not sign up for an automatic withdraw from my checking account.
I believe I am not alone with these pathetic situations with ASC. Someone does need to investigate them. This is my first step. I do intend to write letters to attorney generals of my state and the state they do business in, the Better Business Bureau and anyone else that I beleive may have an interest in bad business practices.
Company: America's Servicing Company
Country: USA
State: Maryland
City: Baltimore
Address: Po Box 37297
Phone: 8665678439