Directv
Billed for Two Returned Receivers and Freezing Picture

Direct T.V. is the worst service in the country. I can hardly wait to discontinue service as soon as my contract expires on June 7. They have the worst customer service. I am being billed for two receivers that I have already shipped to them since January. Yet they continue to threaten to discontinue service if it is not paid in full. I pay them $62 per month and have been having lots of problems with the picture going out, lots of freezing, snow, horizontal lines, etc.

They sent a tech and said I would not have to pay for the service call, yet my bill was $137, which included it. I asked for case management, and they act like it does not exist, yet I spoke with an agent in that department yesterday morning.

The repairman who came to service the dish stated there is nothing wrong with the dish, and that it is a satellite up in space causing the problem. It was not even the receiver, which Direct TV has replaced a total of 4 times!

I do not recommend Direct TV, not even to my worst enemy.

Company: Directv
Country: USA

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