JC Penny
Poor customer service - Customer Service

I was so excited to get the beautiful Dylan crib, dresser/changer, and hutch, by Bedford Baby. Not to mention it was a great price. My first obstacle was getting the 10% off for new credit card apps. For some reason, this was difficutl to do online. I then decided to call the 1-800 number. The first customer service rep I spoke to, told me that after placing my order, I had to wait to get the card in the mail and could then use my 10%. (In other words, I couldn't use it on THIS purchase). The next morning I called again and received a different answer. This time I was told that was not the case, and I spent an extensive amount of time replacing my order by phone. The next day, I received yet another call about another "problem" with the order. After three phone calls and numerous transfers by phone my order was complete! How exciting! (So I thought). About 10 days later, I headed to the store (almost an hour away, with a borrowed truck) to pick-up my order. While in the process of checking and loading my crib and dresser, I noticed the hutch was nowhere to be seen. The employees told me that for some reason that piece of furniture was canceled and they would reorder it. I though, "ok, at least I'll get it." On my hour drive back home, I call the 1-800 number again to make sure the hutch was ordered. The gentleman said, that yes it was ordered and there are five in stock in the warehouse. (Thank goodness) About three hours later, after unloading all of the furniture and taking it up three flights of stairs, I receive a phone call from JC Penny and they tell me just how sorry they are and that the item that I have ordered has been discontinued! I call the 1-800 number yet again, and they confirm that this is the case. And again, they are very sorry!!! She tells me how I can box everything up and return it to the store... Wow, exactly what I want to do! Drag it all down two flights of stairs again and drive another hour each way!!

Company: JC Penny
Country: USA

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