Urban Home
Horrible customer service/damaged desk upon delivery

I went to the Sherman Oaks store on a Sunday to purchase a desk/hutch combination I had seen in the Urban Home catalog. When I got to the store, they had a desk, but no hutch. When I inquired as to the availability of the hutch, I was told it was in the warehouse, and would be available to me on Monday, and they would call me when it arrived in store (approx. 2pm). I instructed them to leave it in the manufacturer shipping carton, and I would take it in my own truck.

On Wednesday, when I still had not heard from them, called to find out if my order had arrived, I was told to come down and pick it up. Upon arrival, I noticed the showroom now had a hutch on top of the desk display. I was then told that those were the pieces I would have to take, as it was a discontinued item, and there were no more available. I inspected the pieces on the floor, and agreed to purchase. The pieces were sent back to shipping and receiving to be wrapped for transit. I waited an hour and a half at their loading dock, and two guys showed up with monstrous cardboard boxes that had been taped together, and I was summarily dismissed.

When I got home and unwrapped the desk, I discovered that the corners of the left side had been smashed beyond repair. When I called the store, I was told that I was responsible, because I had signed saying that I would accept the floor models, as is. The shipping manager was rude, and accused me of lying about the damage. They won't refund my money, and I am stuck with junk.

Company: Urban Home
Country: USA
State: California
City: Sherman Oaks
Address: 15301 Ventura Blvd
Phone: 8189902280
Site: shopurbanhome.com

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