Directv
Terrible Customer Service

I woke up one morning to find my receiver would no longer turn on. I called DirecTv and scheduled the earliest appt for a tech with was 3 days later on Friday, August 5 from 4-8pm. I had to have my girlfriend arrange to leave work early so somebody would be there by 4:00pm. I received a call from the tech at 3:45 pm and he said someone would be over probably within the hour or so. I never heard back from anybody and I called him back at 8:05 pm only to leave a message and never hear from him again. I then called DirecTv and spoke to Cindy and told her the situation. After explaining it to her she then put me on hold another 18 minutes! When she finally returned she said a tech would be calling me within 20 minutes. I asked what do I do when nobobdy calls withing the 20 minutes and she again confirmed that she would guarantee someone will call within 20 minutes. Of course, nobody called. The following morning I was rudely awakened at 7:40 am on my only Saturday off with a call from Abby from DirecTv only to tell me someone will be calling me in 20 minutes again! I did't receive a call until 3:10 pm. The tech finally arrived at 6:00 pm to install the new receiver. It took him 6 1/2 hrs to complete this one thing! He was at my house until 12:30 at night! I have never been treated this bad or heard of this kind of service. Not only did it ruin our Friday night plans but it also ruined the entire Saturday as well. They don't even seem to care or have any concern whatsoever. Im interested to see what, if anything they will do to rectify this.

Company: Directv
Country: USA

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