DirecTV
TV and Receiver Dead After Install, Damage Claim Denied

On March 12th, a DirecTv installer came to my home to set up an HD DVR receiver. I had ordered it for my Hitachi HD 55" DLP, which I bought from Circuit City a little over a year earlier but had never used for HD programming. My appointment window was 8am to 12pm, and the installer arrived at 1:58pm. He then moved my dish from the side of my house, where it had no signal problems, to the front, where it blocks a bedroom window. The old dish he put on my front lawn and left there, and I still have it.

Less than an hour after he left, I noticed that neither my TV nor the receiver was getting power, and neither would turn on with the power switch. I phoned the installer, who said he would call back once he finished his current job. I never heard from him again. I called DirecTV and explained, and they arranged for a supervisor to visit. The next week the supervisor came, found that the TV and the receiver were both dead, and told me to contact the damage claims department. I did so, and was told to obtain a professional estimate and submit it with pictures, which I did.

They said I would hear back within 14 days. On March 30th I called and was told someone had to be sent out to take pictures. That happened in the first week of April, and I was told to expect word in 3 to 4 days. I called after 5 days and was told to contact the company that did the installation. I did, and they said he would have to talk to his tech and call me back. I never heard from them again. I called DirecTV again and was told once more that someone had to come and take pictures. Someone came that same day, and I was told I would hear in 5 days, which I did not.

After many calls back and forth, and being told the installation company should have called me, it finally did, on May 20th, to say my damage claim would be denied. Their in-house tech said he could not see how their receiver would do, despite the FACT that I have a dead TV AND a dead receiver less than 1 hour after the installation. I am now seeking legal action, so any advice or help would be greatly appreciated.

Company: DirecTV
Country: USA
State: Colorado
City: Englewood
Phone: 3037125033
Site: directv.com

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