DirecTV
Cut Down Tree but HD Still Failed, Stuck in Contract

I upgraded my standard service to HD in April. The tech came to install it, and it was working fine. He told us that when the leaves came out on the trees we would probably have to cut a tree down to improve our reception. The leaves came out and we lost HD, so we cut the tree down with no improvement.

I called DirecTV and they sent another tech out. He told us that we would never be able to receive HD because our land was too wooded and that we would probably have to cut down another 6-8 large oaks to maybe get reception. Of course, we were not willing to do that, and we were quite upset that we had cut a tree down in the first place. When I called DirecTV, I was offered no resolution and was told that their policy did not allow refunds once installation was complete and that they could send me another receiver, but it would extend my contract even further. Needless to say, I could not believe they would offer such a ridiculous solution.

So now I am in a 2-year contract and out $214.00 for an HD receiver that does not receive HD and for a month of service that half worked. The only thing they were able to do, after many phone calls and several long waits on hold, was to remove the HD channels and not charge me for them anymore. When I asked to speak to a supervisor, I was told that she was busy and would call me back in 2 hours. That was 2 weeks ago. I was also told that they did not have a number for the corporate office.

Beware of DirecTV! As for me, I have contacted the local TV stations, the BBB, and every blog I can find to warn other people about the fraudulent practices of DirecTV.

Company: DirecTV
Country: USA
State: Colorado
City: Greenwood Village
Site: directv.com

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