Directv
Poor Consumer Relations - customer service

My husband passed away on July 3rd. I thought if I reduced the service I would be able to pay the monthly fee. As it turns out I am unable to afford it at all and wanted to cancel it. They told me that it would cost me $200 to cancel. When I asked then if they could omit the cancellation fee because of hardship and would send a death certificate they said they would not defer the fee. I asked for the supervisor and was told that if I cancelled I would have to pay the $200. They never told me when I spoke to them about downgrading the service that I was locked into a 12 month contract. What kind of company is this that they would not help someone who is genuinely in need because of the death of one's spouse?

Company: Directv
Country: USA

  <     >