Wal-Mart
Item - support

I am complaining about the service that I received at the Walmart Super Center in Cushing Oklahoma, I just tried to return an item for an exchange and was denied, the clerk a girl named Connie took the item a couch cover, opened it up and then told me it was dirty and they would not take it back, this was impossible, she opened it.

The clerk then stuffs it back into the container and tells me she can not help me, the only one who would have made the item "dirty" would have been the clerk by removing the item from its packaging and dragging it across a lint covered counter as would be shown in the store videos.

Because I have a slight learning difficulty and did not know why this clerk Connie had treated me in this manor, I had my assistant call the store manager and complain, he spoke to a person who identified herself as Terri, she took the report of mis conduct and said she would contact me back, a couple of hours passed so Walmart in Cushing was again called and this time I had my assistant speak with another Walmart employe who identified herself as Sissy, this person offered to defuse the situation and allow the return although she knew the item had to be dirty " as if she could tell with out being there", the clerk Sissy made this statement several times on the phone, even suggested that I shake it off! Now remember she has not personally seen this item.
I still have the item and have witnesses that will say it is not used nor dirty.

Although the money is important it is nothing when compared to the rude, unprofessional conduct and complete disregard other human beings and lack of human kindness that the management of this store has shown is un believable, There attitudes did change when they found out that they were being reported to the corporate office and complaints filed with organizations for disabilities.

Company: Wal-Mart
Country: USA

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